Support

Help with checks, billing, and your account

Guidance for quote checks, billing, and account access.

  • Talk to a person
  • Billing help
  • Quote checks only
Support for checks, billing, and workspace setup

Contact

Talk to a person

support@bacenik.com. Include your account email or purchase receipt.

Guides

Guides for reviewing a supplier quote

FAQ

What does SupplierClear do?

It helps you review supplier quotes, spot missing terms and risks, and document a clear status before you pay a deposit or issue a purchase order.

What is completeness, and how does comparison work?

Completeness (0 to 100) summarizes one quote from the information you entered or confirmed. Comparison ranks that set only. Price is separate.

Can I compare quotes for free?

Yes. Free lets you compare two quotes side by side and highlights what still needs clarifying and next questions. Professional compares up to three quotes and adds saved history, re-check, and supplier timelines.

Which plan do I need?

Start with a free check. Buy a Decision Package when you need a PDF record for one quote. Choose Professional when you review quotes regularly. Team adds a shared workspace and is arranged with Bacenik.

How do I buy a Decision Package?

Run a free check, open your result, enter an email for the download link (required for guests), and purchase the Decision Package.

How do I subscribe to Pro or Team?

Sign in, open Pricing, and choose Professional. Team is set up with Bacenik for groups that need a shared workspace.

Can I use a personal email?

Yes for a free check, Decision Package, and Professional. Team needs a company work email.

Where is my PDF stored?

Your paid Decision Package remains available from your purchase link and account. If you cannot find it, contact support with your receipt.

How do Team invites work?

A Team owner invites colleagues from the shared workspace. Each person signs in with the invited email address. If an invite email does not arrive, the owner can share the sign-in link through an approved channel.

Is this supplier certification?

No. SupplierClear supports your review based on the information you provide. It does not certify, verify, or approve suppliers. Your team makes the final choice.

Who do I contact, and how fast do you reply?

Email support@bacenik.com. We aim to reply within one business day. If you paid but did not receive your Decision Package, include your receipt so we can prioritise restoring access.

SupplierClear. Compare quotes before you put money down