SupplierClear

Support

Help with checks, billing, and your account

Straightforward help with assessments, payments, your account, and the right next step.

  • Talk to a person
  • Billing help
  • Decision support only
Executive support for checks, billing, and workspace setup

Need a hand?

Talk to a person

support@bacenik.com — include the email used for your account or your purchase receipt so we can help quickly.

FAQ

What does SupplierClear do?

It helps you assess and document a supplier decision before a deposit, contract, or purchase order.

Which plan do I need?

Start with a free assessment. Buy a $49 Decision Package for one documented decision, or choose Professional or Team when you need ongoing work.

How do I buy a report?

Run a free assessment, open your result, and purchase the Decision Package.

How do I subscribe to Pro or Team?

Choose a plan from Pricing after you sign in. Subscriptions bought through Apple or Google are managed through the relevant store.

Can I use a personal email?

Yes for one-off reports and Pro. Team needs a company work email.

Where is my PDF stored?

A paid Decision Package is available from the completed purchase flow. If you cannot find it, contact support with your receipt details.

How do Team invites work?

A Team owner invites colleagues from the shared workspace. Each person signs in using the email address that received the invitation.

Is this supplier certification?

No. SupplierClear is decision support based on the information you provide. It does not certify, verify, or approve suppliers.

Who do I contact?

Email support@bacenik.com. We aim to acknowledge requests within one business day.